Platform Features

Everything you need to sell smarter

A complete AI-powered sales and support platform for businesses on WhatsApp and Instagram.

Multi-Channel

Sell on WhatsApp & Instagram

Meet your customers where they already spend their time. Connect both WhatsApp and Instagram to one unified dashboard.

WhatsApp Business API via Meta Cloud integration
Instagram DMs and comment auto-replies
One dashboard for all conversations
Seamless channel switching per customer
Secure Meta Tech Partner integration

24/7

Always-on support

1 inbox

All channels together

Live preview
Unified Inbox
1
WhatsApp Messages
2
Instagram DMs
3
Comment Replies
4
All in one place
Automation statusOnline
AI Engine

AI that actually sells

Not a basic chatbot — ZubaChat's AI understands your products, handles nuance, upsells naturally, and knows when to escalate to humans.

Trained on YOUR products, prices, and policies
Contextual conversation — remembers what was said
Natural upselling and cross-selling
Handles negotiation within your discount limits
Smart escalation to human agents when needed
Learns from your knowledge base and FAQs

24/7

Always-on support

1 inbox

All channels together

Live preview
AI Conversation
1
Product recommendations
2
Price negotiation
3
Smart upselling
4
Context memory
Automation statusOnline
Booking System

Smart appointment booking

Customers browse services, check availability, and book appointments through natural conversation. Deposits collected automatically.

Service catalog with durations and pricing
Real-time availability checking
Automatic deposit collection
Provider/staff assignment
Business hours and blocked time support
Confirmation and reminder messages

24/7

Always-on support

1 inbox

All channels together

Live preview
Appointment Flow
1
Browse services
2
Select time slot
3
Pay deposit
4
Get confirmation
Automation statusOnline
Payments

Collect payments and track orders

Accept deposits, track payment confirmations, and manage the full order lifecycle — all through chat conversations.

Payment account presentation to customers
Automatic payment claim detection
Order creation and status tracking
Deposit and full payment workflows
Payment verification escalation to staff

24/7

Always-on support

1 inbox

All channels together

Live preview
Payment Tracking
1
Order created
2
Deposit requested
3
Payment received
4
Order confirmed
Automation statusOnline
Knowledge Base

Train your AI with your data

Upload documents, add FAQs, define policies — your AI uses it all to give accurate, consistent answers about your business.

Upload PDFs, docs, and text files
Structured FAQ management with priorities
Custom policies (return, delivery, warranty)
Business description and identity setup
Automatic retrieval of relevant information per message

24/7

Always-on support

1 inbox

All channels together

Live preview
Knowledge Sources
1
Product catalog
2
FAQs & policies
3
Uploaded documents
4
Custom training
Automation statusOnline
Dashboard & Analytics

Full visibility into your business

See every conversation, track sales performance, monitor AI accuracy, and make data-driven decisions from one dashboard.

Real-time conversation inbox
Sales and revenue analytics
Conversion funnel tracking
Escalation queue management
AI performance metrics
Team management and permissions

24/7

Always-on support

1 inbox

All channels together

Live preview
Dashboard View
1
Conversations
2
Analytics
3
Escalations
4
Team activity
Automation statusOnline
And More

Built-in tools for every need

Every feature you need to run your business on messaging channels.

Human Takeover

Seamlessly hand off complex conversations to your team

Smart Escalation

Auto-escalate payment claims, complaints, and uncertain situations

Team Management

Add staff users with role-based access and permissions

Instant Setup

Connect your channels and go live in under 10 minutes

Multi-Currency

Support for NGN, USD, GHS, KES, ZAR, GBP, and more

Custom AI Prompts

Fine-tune how your AI speaks, sells, and represents your brand

Ready to grow?

Ready to see it in action?
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