Platform features
Everything you need to run on conversations.
ZubaChat is a customer messaging platform for small businesses on WhatsApp and Instagram. It makes sure you never miss a customer, even when you're busy, with a client, or closed for the night. When someone messages about a booking, a product, or a question, ZubaChat replies instantly and handles the back-and-forth. 80% of conversations are covered automatically. When something needs a real person, it hands off without a hitch. ZubaChat is a Meta Official Tech Partner, so your number is verified, messages land in inbox, and your customers' data is protected. No engineers needed. Most businesses are live the same day.
Multi-channel
One inbox. Every channel.
Meet your customers where they already spend their time. Connect both WhatsApp and Instagram to one unified dashboard.
- WhatsApp Business API via Meta Cloud integration
- Instagram DMs and comment auto-replies
- One dashboard for all conversations
- Seamless channel switching per customer
- Secure Meta Tech Partner integration
Conversation engine
Replies that actually sell.
Not a generic responder - ZubaChat understands your products, handles nuance, upsells naturally, and knows when to bring a human in.
- Set up on YOUR products, prices, and policies
- Customer memory - remembers what was said, last time and this time
- Natural upselling and cross-selling
- Handles negotiation within your discount limits
- Smart routing to your team when a human is needed
- Answers from your knowledge base, FAQs, and uploaded documents
Booking system
Smart appointment booking.
Customers browse services, check availability, and book appointments through natural conversation. Deposits collected automatically.
- Service catalog with durations and pricing
- Real-time availability checking
- Automatic deposit collection
- Provider/staff assignment
- Business hours and blocked time support
- Confirmation and reminder messages
Payments
Collect payments and track orders.
Accept deposits, track payment confirmations, and manage the full order lifecycle - all through chat conversations.
- Payment account presentation to customers
- Automatic payment claim detection
- Order creation and status tracking
- Deposit and full payment workflows
- Payment verification escalation to staff
Customer memory & knowledge
Runs on your data, not generic answers.
Upload documents, add FAQs, define policies - ZubaChat uses it all to give accurate, consistent answers about your business and to remember every customer it talks to.
- Upload PDFs, docs, and text files
- Structured FAQ management with priorities
- Custom policies (return, delivery, warranty)
- Business description and identity setup
- Per-customer memory and conversation history
Dashboard & analytics
Full visibility into your business.
See every conversation, track sales performance, monitor what is being handled hands-free, and make data-driven decisions from one dashboard.
- Real-time conversation inbox
- Sales and revenue analytics
- Conversion funnel tracking
- Escalation queue management
- Conversation performance metrics
- Team management and permissions
And so much more
Built-in tools for every need.
Every feature you need to run your business on messaging channels.
Human takeover
Seamlessly hand off complex conversations to your team.
Smart escalation
Auto-route payment claims, complaints, and uncertain situations to a person.
Team management
Add staff users with role-based access and permissions.
Instant setup
Connect your channels and go live in under 10 minutes.
Multi-currency
Support for NGN, USD, GHS, KES, ZAR, GBP, and more.
Custom voice rules
Fine-tune how ZubaChat speaks, sells, and represents your brand.
Ready when you are
See it in action.
Get started today.
Set up in 10 minutes. No technical skills needed. Cancel anytime.