Privacy Policy
Last updated: December 3, 2024
Quick Summary
- • We only collect data necessary to provide our services
- • Your customer conversations are processed by AI to generate responses
- • We do not sell your data to third parties
- • You can request deletion of your data at any time
- • We comply with PIPEDA (Canada) and GDPR (EU) regulations
1Introduction
ZubaChat ("we," "our," or "us") is a Canadian company based in Calgary, Alberta that provides a conversational AI platform helping businesses automate their WhatsApp and Instagram customer communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using ZubaChat, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2Information We Collect
Business Account Information
- Business name and contact details
- Email address and phone number
- Payment information (processed securely by third-party providers)
- Business settings and preferences
Customer Conversation Data
- Messages exchanged between your business and customers
- Customer phone numbers and names (as provided via WhatsApp)
- Order and transaction details discussed in conversations
- Images and media shared in conversations
Technical Data
- IP addresses and browser information
- Device information and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3How We Use Your Information
- ✓AI Processing: To generate intelligent responses to customer messages using our AI system
- ✓Service Delivery: To provide, maintain, and improve our services
- ✓Communication: To send you service updates, security alerts, and support messages
- ✓Analytics: To understand how our services are used and improve user experience
- ✓Legal Compliance: To comply with applicable laws and regulations
4Third-Party Services
ZubaChat integrates with the following third-party services to provide our platform:
Meta (WhatsApp/Instagram)
For messaging platform integration
OpenAI
For AI-powered response generation
Supabase
For secure data storage
Payment Processors
For secure payment handling
Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.
5Data Security
We implement appropriate technical and organizational security measures to protect your data:
6Data Retention
We retain your data for as long as your account is active or as needed to provide you services. Specifically:
- Account data: Retained until account deletion
- Conversation data: Retained for 2 years, then automatically deleted
- Analytics data: Retained for 1 year in anonymized form
- Billing records: Retained as required by law (typically 7 years)
You may request earlier deletion of your data by contacting us.
7Your Rights
Under PIPEDA (Personal Information Protection and Electronic Documents Act) and GDPR, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to certain processing activities
Right to Withdraw Consent
Withdraw consent at any time
8Children's Privacy
ZubaChat is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9International Data Transfers
Your information may be transferred to and processed in countries other than Canada, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws, including PIPEDA requirements for cross-border transfers.
10Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice (such as an email notification).
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
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